NHIF now empowers its members with the freedom to choose their preferred outpatient hospital facility for medical services. Making the right choice allows you to receive outpatient medical help from your selected facility, covered by NHIF. If you ever need to change your preferred hospital, NHIF allows you to do so twice a year. Here’s a step-by-step guide on how to change NHIF hospital online:

Step 1: Download the Change of Medical Facility Form

  • Go to the NHIF portal and find the “Change of Medical Facility Form.”
  • Download and print the form to proceed with the process.

Step 2: Fill Out the Form

  • Carefully fill out the Change of Medical Facility Form.
  • Indicate the preferred hospital for each of your family members if necessary.

Step 3: Submit the Form

  • Visit the nearest NHIF branch with the completed Change of Medical Facility Form.
  • Submit the form to the NHIF office for processing.

Alternative Method: National Call-Out for Facility Change

  • NHIF occasionally issues a national call-out for facility change.
  • When this call is announced, visit your new preferred hospital and request to change your preference with NHIF.

Convenient Option: Change on Your Mobile Phone

  • Dial *155# on your mobile phone to change your NHIF Outpatient Facility.
  • Follow the prompts provided to update your preferred medical facility.

User-Friendly App Option: NHIF Mobile App

  • Download the NHIF Mobile App from Playstore (for Android) or Apple Store (for iOS).
  • Install the app on your smartphone to access the facility change feature.
  • Follow the instructions in the app to change your preferred hospital easily.
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Why Choose Your Preferred Outpatient Hospital with NHIF?

Selecting your preferred outpatient hospital gives you control over your healthcare needs. By choosing the right facility, you can receive prompt and quality medical services, knowing that NHIF covers your expenses. Changing your preferred hospital is possible, and NHIF provides multiple convenient options for updating your selection.

Take advantage of NHIF’s flexibility in choosing your preferred outpatient medical facility. With easy online methods, a mobile app, and occasional national call-outs, you can ensure you receive medical services from the hospital that best suits your needs. Stay informed and updated with NHIF to make the most of your healthcare benefits.