How to Contact Credit Reference Bureaus (CRBs) in Kenya | CRB Contacts

If you’re in Kenya and want to know your credit report, check your credit status, or obtain a Credit Clearance Certificate, you’ll need to contact one of the licensed Credit Reference Bureaus (CRBs) in the country. Here are the contact details for TransUnion CRB, CreditInfo CRB, and Metropol CRB to help you get in touch with them quickly:

1. TransUnion CRB / CRB Africa:

• Physical Address: CRB Centre, Prosperity House, Westlands Road, Off Museum Hill
• Postal Address: P.O. Box 46406, 00100 NAIROBI, KENYA
• Telephone: +254 (0) 20 3751799/3751360/2/4/5

2. CreditInfo CRB:

• Physical Address: Park Suites, Office 12, 2nd Floor, Parklands Road, Nairobi
• Postal Address: P.O. Box 38941 – 00623, Parklands
• Tel 1: +254 20 375 7272
• Tel 2: 020 374 0272
• Tel 3: 020 376 7272
• Mobile: 0718842833
• Mobile: 0709593000
• Email 1: cikinfo@creditinfo.co.ke
• Email 2: consumercare@creditinfo.co.ke

3. Metropol CRB:

• Metropol CRB HQ
  • Physical Address: 1st Floor, Shelter Afrique Centre, Upper Hill, Nairobi
  • Postal Address: P.O. Box 35331, 00200 NAIROBI, KENYA
  • Telephone: +254 (0) 20 2689881/27113575
  • Mobile: +254 727 413 733/ 732 774 666
• Nairobi:
  • Metropol Corporation Headquarters:
    • Located at Hazina Towers, 13th Floor, Monrovia Street, Utalii Lane, Nairobi
    • Call: 0732200435
  • Metropol Corporation Customer Services Centre:
    • Located at Barclays Plaza, 9th floor, Lolita Street, Nairobi
    • Call: 0771687214
• Mombasa:
  • Service Branch located at the NSSF building, 6th floor, North Wing
  • Call: 0733177722
• Nakuru:
  • Nakuru service branch is located at Wilmur House
  • Call: 0728414264
• Eldoret:
  • Service branch is located at the Eldo Bliss Hotel, 1st floor
  • Call: 0725597245

With these contact details, you can easily get in touch with any of the CRBs to access your credit report, inquire about your credit status, or apply for a Credit Clearance Certificate. Remember that you are entitled to one free credit report per year, so make sure to utilize this service to stay updated on your credit information and financial standing. Keep your credit in good standing to avoid any issues with future borrowing or financial transactions.