1. Dial *126#.

2. Select ‘Lipa na Bonga points’.

3. Select Pay Bill.

4. Enter business number 888888 for postpaid and 888880 for prepaid.

5. Enter account or meter number.

6. Enter the amount you want to pay.

7. Confirm the details then select ‘Accept’ if the details are correct.

8. Enter your service PIN then click OK.

9. A notification will pop up indicating that your request has been successfully received and will be advised upon completion.

10. KPLC will generate the prepaid/postpaid token and send it via SMS.

Kenya Power and Lighting Company (KPLC) Contacts

Contact Centre Hotline Numbers

(For service related enquiries).

97771, 0703 070 707, 0732 170 170

Facebook: Kenya Power Care

Twitter: Kenya Power Care

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