Step 1: Visit KRA iTax Web Portal using https://itax.kra.go.ke/KRA-Portal/

The first step that you need to take is to ensure that you visit the KRA iTax Web Portal using the link provided above in the above description. Note, the above is an external link that will take you to the KRA iTax Portal.

access kra itax web portal

Step 2: Click on the Register Button

Next, you will need to click on the “Register” button located at the left hand side of the iTax Portal. This is as illustrated in the screenshot below.

click on the register button

Step 3: Select Individual and Online Form in the e-Registration part

In this step, you are going to select Individual and then Online Form in the e-Registration for. This is as illustrated below. Click on the “Next” button once you have done so. 

fill the e-registration form

Step 4: Select Citizenship as Kenyan and then Enter National ID and Date of Birth

Here, you will need to select the citizenship under Residential Details as Kenyan, and then enter National ID Number under the national ID details sections then enter Date of Birth under the Individual Data section. Click in any part of the screen. This is as illustrated below. 

kra pin has been issued for national identity number

Should you get the message notification from itax.kra.go.ke as shown above with the following information:

“A PIN has been issued for entered National Identity Number 2******0, Kindly enter different National Identity Number or consult nearest KRA Office for clarification”

Don’t panic, the above message simply means that you already have a KRA PIN Number that is on iTax Portal. So, you will need to start the KRA PIN Retrieval process. The PIN Retrieval process will help you get your KRA PIN Number and KRA PIN Certificate sent to your email address.

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Here at Cyber.co.ke Portal, we offer KRA PIN Retrieval services to all Kenyans in each and every county. So, for you to retrieve the lost of forgotten KRA PIN Number, proceed to step 5 below. 

Step 5: Fill KRA PIN Retrieval Form at Cyber.co.ke Portal

Now that you have found out that you already have a KRA PIN Number on iTax, you need to start the KRA PIN Retrieval process here at Cyber.co.ke Portal, by just simp;ly filling the KRA PIN Retrieval form below. You need to fill in the National ID Number and Valid Email Address only. 

kra pin retrieval at cyber.co.ke portal

You need to take note that here at Cyber.co.ke Portal, we have two KRA PIN Retrieval forms. The one located at our KRA PIN Retrieval Services page is different from the one you are using in this step to retrieve lost KRA PIN Number and KRA PIN Certificate. 


Names *FirstLastType In Your First And Last Name.ID Number *Type In Your ID Number or Alien ID Number.Date of Birth *Type In Your Date Of Birth (dd/mm/yy).Mobile Number *Type In Your Mobile Number (Number Paying).Email Address *Type In Your Email Address.SUBMIT KRA PIN RETRIEVAL REQUEST


Step 6: Pay For KRA PIN Retrieval Using Lipa Na M-Pesa Till Number 745508

Once you have successfully filled in the KRA PIN Retrieval Form above, you will head over to M-Pesa and pay for KRA PIN Retrieval service request at Cyber.co.ke Portal using Lipa na M-Pesa Till Number 745508. 

pay for kra pin retrieval using lipa na mpesa till number 745508

The cost of KRA PIN Retrieval Services at Cyber.co.ke Portal is Kshs. 200/= only. One you have filled in the PIN Retrieval form in step 5 above. The price is what is called service charge for the Retrieval services. 

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Step 7: Receive Your Retrieved KRA PIN Number and KRA PIN Certificate In Your Email Address

The last step after submission and payment of the KRA PIN Retrieval charges at Cyber.co.ke Portal., our Support Team will work and process your PIN Retrieval request within 5 minutes of receipt of the online order. Your Retrieved KRA PIN Number and KRA PIN Certificate will be sent to your email address so as to enable you download and print the Retrieved KRA PIN Certificate that has your KRA PIN Number. This is as shown in the screen shot below. 

retrieved kra pin certificate

Once you get your Retrieved KRA PIN Number and KRA PIN Certificate, now you can have ease as you can print and save a copy of your KRA PIN Certificate for future usage. Next time you need to Retrieved KRA PIN Number and KRA PIN Certificate, just follow the above KRA PIN Retrieval procedure and you will be able to get your lost or forgotten KRA PIN Number and KRA PIN Certificate within 5 minutes.