To divert Safaricom calls to a new number, follow the below steps.

  • To divert all incoming calls, on the old number dial **21*new number#, for example, **21*0712345678#.
    • You can check the current status by calling *#21#.
  • To forward calls you do not want to receive, dial **61*new number#, for example,  **61*0712345678#. 
    • You can check the current status by calling *#61#.
  • To divert incoming calls only when your primary phone is off, dial **62*new number#, for example, **62*0712345678#. 
    • You can check the current status by calling *#62#.
  • To divert incoming calls only if your primary phone is busy, dial **67*new number#” for example, **67*0712345678#.
    • You can check the current status by calling *#67#.

If you have a smartphone, I’m assuming most of us do, here is a different way you can set up call forwarding.

  1. Open the Phone App (I’m using the Google Phone App)
  2. Select ‘calling accounts
  3. Select ‘Advanced Settings
  4. Click on Call Forwarding
  5. Select the Simcard you want to edit.
  6. Edit Accordingly to the number you want to forward to
    • For Voicemail use 0722122122 or 0722188188
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